Last updated: April 2021
1. COLLECTION & USE OF INFORMATION
We collect information you provide directly to us, such as when you create or modify your account, request on-demand services, contact customer support, or otherwise communicate with us. This information may include: name, email address, phone number, postal address, profile picture, payment method including credit card numbers along with expiration date and Security Code, Vehicle make, model, color, type of gasoline, license plate number, delivery notes, order requests and other information you provide.
In addition, tracking information is collected as you navigate through our website, mobile applications or use the Services, including, but not limited to, geographic areas (most GPS enabled mobile devices can define one’s location to within 50 feet), device type, and device unique identifier. You may also choose to upload a photo while using the application, if you wish to do so this may be viewable by the drivers who are delivering your fuel so that they are able to verify your vehicle. You may remove it or update it at any time by logging into your account. If you use our services through your mobile device, we will track your geo-location information so that you are able to set your vehicle location, and the drivers are able to find the location in which you wish to fill up your vehicle.
Our primary goal in collecting information is to provide you with an enhanced experience when using the Service. Except as provided in this Policy, we will not share this information with third parties. We may also use the information we collect about you to provide, maintain, and improve our Services, including, for example, to facilitate payments, store payment information on a secure page, send receipts, provide products and services you request (and send related information), develop new features, provide customer support, develop safety features, authenticate users, and send product updates and administrative messages; perform internal operations, including, for example, to prevent fraud and abuse of our Services; to troubleshoot software bugs and operational problems; to conduct data analysis, testing, and research; and to monitor and analyze usage and activity trends; send or facilitate communications (i) between you and a driver of a delivery vehicle, such as estimated times of arrival (ETAs), or (ii) between you and a contact of yours at your direction in connection with your use of certain features, such as referrals or invites; send you communications we think will be of interest to you, including information about products, services, promotions, news, and events and to process contest, sweepstake, or other promotion entries and fulfill any related awards; personalize and improve the Services, including to provide or recommend features, content, social connections, referrals, and advertisements.
2. SOCIAL SHARING FEATURES
The Services may integrate with social sharing features and other related tools which let you share actions you take on our Services with other applications, sites, or media, and vice versa. Your use of such features enables the sharing of information with your friends or the public, depending on the settings you establish with the social sharing service. Please refer to the privacy policies of those social sharing services for more information about how they handle the data you provide to or share through them.
3. SERVICE ANNOUNCEMENTS
We may send you service-related announcements when it is necessary to do so. Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account.
4. CUSTOMER SERVICE
Based upon the personally identifiable information you provide us; we will send you a welcoming email to verify your username and password. We will also communicate with you in response to your inquiries, to provide the services you request, and to manage your account. We will communicate with you by SMS/text message, push notification, or email.
5. DISCLOSURE OF INFORMATION
EzFill may share aggregated information that includes non-identifying information and log data with third parties for industry analysis, demographic profiling and for us to deliver to you targeted advertising about other products and services.
We may employ third party companies and individuals to facilitate our Service, to provide the Services on our behalf, to process payment, provide customer support, to administer your account, to collect on your account, provide geo-location information to the drivers, to perform website and application-related services (e.g., without limitation, maintenance services, database management, web analytics and improvement of the websites and application’s features) or to assist us in analyzing how our website and Services are used.
These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. We may also provide personal information to our business partners or other trusted entities for the purpose of providing you with information on goods or services we believe will be of interest to you. You can, at any time, opt out of receiving such communications by contacting those third parties directly.
EzFill cooperates with government and law enforcement officials and private parties to enforce and comply with the law. We will disclose any information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process (including but not limited to subpoenas), to protect the property and rights of EzFill or a third party, to protect the safety of the public or any person, or to prevent or stop activity we may consider to be, or to pose a risk of being, an illegal, unethical or legally actionable activity.
If we are involved in a merger, acquisition, or sale of the Services, you will be notified via email and/or a prominent notice on our web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
6. YOUR CHOICES
We will comply with an individual’s requests regarding access to, correction of, and/or deletion of the personal data stored, to the extent required by applicable law.
We request permission for our application’s collection of precise location from your device per the permission system used by your mobile operating system. If you initially permit the collection of this information, you can later disable it by changing the location settings on your mobile device. However, this will limit your ability to use certain features of our Services, including, but not limited to, limiting your ability to order fuel for delivery.
We may also seek permission for our application’s collection and syncing of contact information from your device per the permission system used by your mobile operating system. If you initially permit the collection of this information, iOS users can later disable it by changing the contacts settings on your mobile device. To the best of our knowledge, the Android platform does not provide such a setting.
You may opt out of receiving promotional messages from us by following the instructions in those messages. If you opt out, we may still send you non-promotional communications, such as those about your account, about Services you have requested, or our ongoing business relations.
We do not provide services or sell products to children. If you are below the age of 18, you may use the Services only with the permission and active involvement of a parent or legal guardian. If you are a minor, please do not provide us with any personal information.
7. USERNAMES AND PASSWORDS
Your access to parts of our website or mobile application may be protected by a username and a password. Do not give your password to anyone. If you enter a section of our website or application that requires a password, you should log out when you leave. As a safety precaution, you should also close out of your web browser completely and re-open it before viewing other parts of the Internet.
The personally identifiable and geo-location information we collect is securely stored within our database, and we use standard, industry-wide, commercially reasonable security practices such as encryption, firewalls, and SSL (Secure Socket Layers) for protecting your information (credit card number and geo-location information). However, as effective as encryption technology is, no security system is impenetrable. We cannot guarantee the security of our database, nor can we guarantee that information you supply won’t be intercepted while being transmitted to us over the Internet, and any information you transmit to EzFill you do at your own risk. We recommend that you not disclose your password to anyone.
10. CHANGES TO THIS POLICY
We may change this Policy from time to time. If we make significant changes in the way we treat your personal information, or to the Policy, we will provide you notice through the Services or by some other means, such as SMS/text message or email. Your continued use of the Services after such notice constitutes your consent to the changes. We encourage you to periodically review the Policy for the latest information on our privacy practices.
11. CONTACT EZFILL
For questions regarding this Policy, contact EzFill at www.ezfillapp.com, or:
EzFill Holdings Inc,
2125 Biscayne Blvd. Ste 309 Miami Beach, FL 33137.